Privacy Policy

Introduction

Quorva ("we," "our," or "us") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our AI integration services.

We comply with Singapore's Personal Data Protection Act (PDPA) and international privacy standards in all our data handling practices. Your trust is fundamental to our business, and we treat your personal information with the care and respect it deserves.

For questions about this policy or our data practices, please contact us at [email protected]

1. Information We Collect

1.1 Information You Provide

When you engage with our services or contact us, we may collect:

• Name and contact details (email address, phone number)
• Company information (business name, role, industry)
• Communication preferences and inquiry details
• Project requirements and business objectives
• Feedback and correspondence with our team

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Device information and operating system
• Pages viewed and time spent on our website
• Referring website and navigation patterns
• Cookie data (see our Cookie Policy for details)

1.3 Information from Third Parties

We may receive information about you from business partners, professional referrals, or public sources when relevant to our business relationship.

2. How We Use Your Information

We process your personal data for the following purposes:

2.1 Service Delivery

• Responding to your inquiries and providing information about our services
• Conducting preliminary assessments and project consultations
• Developing and implementing AI solutions tailored to your needs
• Providing training, support, and ongoing service maintenance
• Processing payments and managing our business relationship

2.2 Communication

• Sending service updates and project progress information
• Sharing relevant industry insights and AI developments (with your consent)
• Notifying you of changes to our services or policies
• Responding to your questions and support requests

2.3 Improvement and Analytics

• Analyzing website usage to enhance user experience
• Improving our services based on feedback and performance data
• Conducting research to develop better AI integration methodologies
• Understanding client needs and market trends

2.4 Legal Compliance

Meeting legal obligations, enforcing our terms, protecting our rights, and preventing fraud or misuse of our services.

3. Legal Basis for Processing

We process your personal data based on:

• Consent: When you've given clear permission for specific processing activities
• Contract: When processing is necessary to fulfill our service agreement with you
• Legitimate Interest: When we have valid business reasons that don't override your privacy rights
• Legal Obligation: When required by Singapore law or regulations

4. Data Sharing and Disclosure

We do not sell your personal data. We may share your information with:

4.1 Service Providers

Trusted third parties who assist with:

• Cloud hosting and data storage services
• Email communication platforms
• Payment processing
• Analytics and website performance monitoring

These providers are contractually obligated to protect your data and use it only for specified purposes.

4.2 Business Partners

When necessary for project delivery, we may share relevant information with technology partners or subcontractors, always under strict confidentiality agreements.

4.3 Legal Requirements

We may disclose information when required by law, court order, or to protect our legal rights and interests.

5. Data Security

We implement comprehensive security measures to protect your personal data:

• Encryption: Data is encrypted both in transit and at rest using industry-standard protocols
• Access Controls: Strict authentication and authorization procedures limit data access to authorized personnel only
• Regular Audits: Systematic security reviews and vulnerability assessments
• Secure Infrastructure: Use of reputable cloud providers with robust security certifications
• Staff Training: Regular education on data protection and security best practices
• Incident Response: Established procedures for detecting and responding to security incidents

While we take reasonable precautions, no internet transmission is completely secure. We encourage you to take appropriate measures to protect your own data.

6. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Active Clients: Throughout our business relationship and for a reasonable period afterward to maintain service continuity
• Inquiries: Contact information from inquiries is retained for 24 months unless you request earlier deletion
• Legal Requirements: Some data must be retained for specific periods to meet regulatory or legal obligations (typically 7 years for financial records)
• Marketing Consent: Until you withdraw consent or request removal from our communications

When data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.

7. Your Rights

Under Singapore's PDPA and international privacy standards, you have the following rights:

7.1 Access

You may request access to the personal data we hold about you, including information about how we use and share it.

7.2 Correction

You can request correction of inaccurate or incomplete personal data.

7.3 Deletion

You may request deletion of your personal data, subject to certain legal obligations that may require retention.

7.4 Withdrawal of Consent

Where processing is based on your consent, you can withdraw that consent at any time. This won't affect the lawfulness of processing before withdrawal.

7.5 Data Portability

You may request a copy of your personal data in a structured, commonly used format.

7.6 Objection

You can object to processing based on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience and analyze website usage. These technologies help us:

• Remember your preferences and settings
• Understand how visitors use our website
• Improve website functionality and performance
• Deliver relevant content and communications

For detailed information about the cookies we use and how to manage your preferences, please see our Cookie Policy.

9. International Data Transfers

While we primarily operate in Singapore, some of our service providers may be located in other countries. When we transfer data internationally, we ensure appropriate safeguards are in place:

• Standard contractual clauses approved by relevant authorities
• Adequacy decisions recognizing equivalent data protection standards
• Binding corporate rules for transfers within multinational organizations
• Your explicit consent when required

10. Children's Privacy

Our services are intended for business use and not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

11. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify you via email if you're an active client
• Display a prominent notice on our website

We encourage you to review this policy regularly to stay informed about how we protect your data.

12. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: