Terms & Conditions

1. Definitions

In these Terms and Conditions, the following definitions apply:

• "Agreement" means these Terms and Conditions together with any service-specific agreements or statements of work.
• "Services" means the AI integration consulting, assessment, development, and enablement services provided by Quorva.
• "Client" or "You" refers to the individual or organization engaging our services or using our website.
• "We," "Us," or "Our" refers to Quorva, a Singapore-based AI integration consultancy.
• "Website" means our online presence accessible at quoorvaa.pro.
• "Deliverables" means the tangible outputs specified in service agreements, including AI solutions, documentation, and reports.

2. Acceptance of Terms

By accessing our website, engaging our services, or entering into any agreement with Quorva, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

If you are entering into this agreement on behalf of an organization, you represent that you have the authority to bind that organization to these terms.

You must be at least 18 years old or have reached the age of majority in your jurisdiction to use our services.

3. Service Description

Quorva provides AI integration consulting services, including but not limited to:

• AI Alignment Assessments to evaluate organizational readiness and opportunities
• Custom Intelligence Solutions tailored to specific business challenges
• Enterprise AI Enablement programs for comprehensive capability building
• Training and support services related to AI implementation
• Strategic guidance on AI adoption and integration

Specific service details, deliverables, timelines, and pricing are outlined in individual service agreements or statements of work.

We reserve the right to modify our service offerings at any time, though changes will not affect existing contractual commitments.

4. Client Responsibilities

To ensure successful service delivery, clients agree to:

• Provide accurate and complete information about business requirements and objectives
• Make relevant personnel available for workshops, consultations, and implementation activities
• Grant necessary access to systems, data, and resources required for service delivery
• Review and provide timely feedback on deliverables and progress reports
• Maintain confidentiality of proprietary methodologies and materials shared by Quorva
• Comply with all applicable laws and regulations in your use of our services
• Pay fees according to agreed payment terms

Failure to fulfill these responsibilities may impact our ability to deliver services effectively and could result in project delays or additional costs.

5. Intellectual Property Rights

5.1 Quorva's Intellectual Property

We retain all rights to our pre-existing intellectual property, including methodologies, frameworks, tools, and general knowledge. This includes materials used in service delivery that are not specifically created for your project.

5.2 Custom Deliverables

Upon full payment, you receive ownership of custom AI solutions and deliverables specifically created for your project, subject to the following conditions:

• Ownership applies to the specific implementation, not underlying methodologies or frameworks
• You receive a license to use, modify, and deploy the solution within your organization
• You may not resell, sublicense, or distribute the solution as a product or service to third parties
• We may use general knowledge and techniques developed during your project in future work

5.3 Client Data and Materials

You retain ownership of all data and materials you provide. You grant us a limited license to use this information solely for delivering services under our agreement.

6. Payment Terms

6.1 Fees and Invoicing

Service fees are specified in individual service agreements. Unless otherwise stated:

• Fees are quoted in Singapore Dollars (SGD)
• Invoices are issued according to agreed milestones or payment schedule
• Payment is due within 30 days of invoice date
• Late payments may incur interest at 1.5% per month or the maximum rate permitted by law, whichever is less

6.2 Payment Methods

We accept bank transfers and other payment methods as specified in your service agreement.

6.3 Additional Costs

Unless included in your service agreement, the following costs are the client's responsibility:

• Third-party software licenses or cloud infrastructure costs
• Travel expenses if on-site work is requested
• Significant scope changes or additions to agreed deliverables

6.4 Refund Policy

Refunds for completed work are not provided. For projects terminated before completion, refunds may be available for work not yet performed, as outlined in your service agreement.

7. Confidentiality

Both parties agree to maintain confidentiality of proprietary information shared during our engagement:

• Confidential information includes business data, strategies, technical specifications, and unpublished methodologies
• Confidentiality obligations survive termination of our agreement
• Exceptions include information that is publicly available, independently developed, or required to be disclosed by law
• We may reference client engagements in general terms for marketing purposes unless you request otherwise

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• Services will be performed with reasonable skill and care
• We have the right to provide the services and grant licenses specified in our agreements
• Deliverables will substantially conform to specifications in service agreements

8.2 Service Limitations

AI technology has inherent limitations. While we strive for excellence, we cannot provide absolute guarantees regarding:

• Specific business outcomes or performance metrics
• AI system accuracy in all circumstances
• Complete elimination of errors or unexpected behaviors
• Compatibility with all possible future system changes

8.3 Disclaimer

EXCEPT AS EXPRESSLY STATED, SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DISCLAIM ALL IMPLIED WARRANTIES INCLUDING MERCHANTABILITY, FITNESS FOR PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our total liability for any claims arising from services shall not exceed the fees paid by you during the 12 months preceding the claim
• We are not liable for indirect, incidental, consequential, or special damages including lost profits, business interruption, or data loss
• These limitations apply regardless of the legal theory (contract, tort, or otherwise)

Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or other liabilities that cannot be limited by law.

10. Indemnification

You agree to indemnify and hold harmless Quorva, its employees, and contractors from claims arising from:

• Your breach of these terms or service agreements
• Your violation of applicable laws or regulations
• Your misuse of deliverables or services
• Claims that your data or materials infringe third-party rights

11. Termination

11.1 Termination by Client

You may terminate services by providing written notice as specified in your service agreement. You remain responsible for fees for work completed and reasonable costs for stopping work in progress.

11.2 Termination by Quorva

We may terminate services if:

• You breach these terms or service agreements and fail to remedy within 14 days of notice
• You fail to pay undisputed fees within 30 days of the due date
• Continued service delivery becomes impractical or unlawful

11.3 Effect of Termination

Upon termination, confidentiality obligations and intellectual property provisions remain in effect. We will provide deliverables completed up to the termination date upon payment of all outstanding fees.

12. Dispute Resolution

12.1 Informal Resolution

Before initiating formal proceedings, parties agree to attempt good-faith negotiation to resolve disputes. Either party may request a meeting to discuss the matter within 14 days of notice.

12.2 Mediation

If negotiation fails to resolve the dispute within 30 days, parties may agree to mediation before an independent mediator in Singapore.

12.3 Governing Law and Jurisdiction

These terms are governed by Singapore law. Parties submit to the exclusive jurisdiction of Singapore courts for any disputes that cannot be resolved through negotiation or mediation.

13. General Provisions

13.1 Entire Agreement

These terms, together with service-specific agreements, constitute the entire agreement between parties and supersede all prior discussions or agreements.

13.2 Severability

If any provision is found invalid or unenforceable, remaining provisions remain in full effect.

13.3 Waiver

Failure to enforce any right or provision does not constitute a waiver of that right or provision.

13.4 Assignment

You may not assign your rights or obligations without our written consent. We may assign our rights and obligations to affiliates or in connection with a merger or sale.

13.5 Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, pandemics, or government actions.

14. Changes to Terms

We may update these Terms and Conditions periodically. Changes become effective upon posting to our website. For material changes affecting existing service agreements, we will provide notice and obtain consent where required by law.

Continued use of our services after changes constitute acceptance of the updated terms.